Customer Success Blueprint - Implementation(X)
This service works best for customers who need a Customer Success expert to assess, plan, and execute a comprehensive customer engagement and retention plan.
This service works best for customers who need a Customer Success expert to assess, plan, and execute a comprehensive customer engagement and retention plan.
This service works best for customers who need a Customer Success expert to assess, plan, and execute a comprehensive customer engagement and retention plan.
Fee Type: Subscription
Term: Month to Month
SubscriptionDuration: 3 Months
Fee $10,000 Per Month
Total Fee: $30,000 Per Implementation
Cancellation: You may login and cancel your subscription at any time. Your subscription will not renew on the next monthly billing cycle.
Statement of Work
The FractionX team will provide tailored Customer Success (CS) consulting and implementation services to meet the unique needs of your organization. Below is an example scope of work that can be fully customized based on your priorities and goals:
Assessment & Discovery
Conduct discovery sessions with key stakeholders to identify specific CS challenges, goals, and priorities.
Review existing customer success processes, workflows, and systems.
Evaluate team performance metrics, such as NRR, churn, adoption rates, and CSAT/NPS.
Analyze customer segmentation, journey mapping, and health scoring.
Process Design & Implementation
Develop and implement a renewal process to ensure consistent and scalable customer retention strategies.
Design and build dashboards for individual contributors and managers, tracking KPIs such as renewal rates, health scores, and customer outcomes.
Assist with CS platform implementation (e.g., Gainsight, Salesforce, or other tools) to streamline workflows and enhance team efficiency.
Create comprehensive playbooks for key CS activities, including onboarding, QBRs, escalations, and renewals.
Customer Journey Mapping & Strategy
Map out the end-to-end customer journey, identifying gaps and opportunities for proactive engagement.
Develop stage-based strategies to improve customer retention, growth, and satisfaction
Executive Reporting & Recommendations
Create executive-level dashboards and presentations to track progress and outcomes of CS initiatives.
Provide actionable recommendations for improving customer retention and driving revenue growth through CS activities.
Training & Enablement
Conduct workshops and training sessions for Customer Success teams on best practices, tools, and processes.
Develop and deliver customized training materials, such as playbooks, templates, and SOPs.
Deliverables
Deliverables are fully customizable and may include but are not limited to:
Playbooks for specific processes (e.g., renewals, escalations, upsell opportunities).
Dashboards for tracking performance metrics.
Training materials and enablement guides.
Customer journey maps with actionable recommendations.
Status reports and executive presentations to update stakeholders.
TERMS
By purchasing this solution, you agree to the FractionX Master Services Agreement.